Refund Policy - Maria Trading
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Refund Policy

Refund Policy

Our Return and Refund Policy was last updated on 15th Dec 2021

Thank you for shopping at maria-trading.com

If for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to
    Maria Trading, Medical Equipment supplier in Sharjah
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the Website.
  • “Website” refers to maria-trading.com, accessible from https://www.maria-trading.com/
  • You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for canceling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement.

You can inform us of your decision by:

  • By visiting this page on our website: https://www.maria-trading.com/contact-us/
  • By sending us an email: info@maria-trading.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods are in the original packaging
  • The product must be in the same condition that you receive it and undamaged in any way.
  • The following Goods cannot be returned:
    1. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
    2. The supply of Goods that are not suitable for return if it is damaged or any missing component.
    3. The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
    4. The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

SAIF ZONE, A3-092/01
P. O. Box 122430
SHARJAH - UAE

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Shipping Terms & Conditions

We are offering a doorstep delivery option globally and thus make sure our customers get the best service and support.

We ship with FedEx & DHL

  • An extensive range of International Express services for items weighing between 0.5kg to 1,000kg
  • Delivery to over 220 countries and territories worldwide
  • Provides the reliable delivery and support you need

Order Processing: Normal order processing can take between 1-3 business days (Sunday-Thursday)

When you purchase items from our website, your credit card is immediately charged. Included in your payment is a pre-calculated fee for shipping. You will also have the option to pay Cash on Delivery, when you receive your shipments from the courier. For buyers within the UAE, shipping charges and options vary according to the product being purchased,
Those items for shipment to countries outside of the United Arab Emirates (UAE) may be subject to taxes, customs duties and fees levied by the destination country ("Import Fees"). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.

With respect to each item for which Import Fees have been calculated, you authorize Maria Trading to designate a carrier ("Designated Carrier") to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process, and remit your actual Import Fees for such item.

"Import Fees Deposit" represents an estimate of the Import Fees that will be levied on the items in your order for shipment to countries outside of the UAE. By placing your order, you agree to allow us to collect the Import Fees Deposit for the applicable items in your order. This deposit will be used, on your behalf, to reimburse the Designated Carriers for the import fees that they have paid on your behalf to the appropriate authorities of the destination country.

To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

Seller shipping times aren't guaranteed and the actual performance varies by carrier. In many areas, Friday and Saturday delivery may be available. If weekend delivery is available to your destination, it will be specified on the product page and/or during checkout. Delivery estimates for Next Day shipments to destinations that don't have weekend delivery are based on two business day transit times, not including Friday or Saturday.

Privacy

Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that cross-border shipments are subject to opening and inspection by customs and/or postal authorities.

Also, we may provide certain order, shipment, and product information, such as titles, to our international carriers, and such information may be communicated by the carriers to customs and/or postal authorities in order to facilitate customs clearance and comply with local laws.

Contact Us


If you have any questions about our Returns and Refunds Policy, please contact us:

  • By visiting this page on our website: https://www.maria-trading.com/contact-us/
  • By sending us an email: info@maria-trading.com